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Helium Products

The Kerlink iFemtoCell and iFemtoCell-evolution for indoor use, and the Wirnet iStation for outdoor use - now support "The People's Network". This is a global network that provides long-range, low-power wireless coverage for IoT sensors and devices.

Support

It is strongly recommended to purchase Wanesy Management Center (WMC) access for operation. Without WMC, it is possible to retrieve the status, but it is impossible to access the gateway remotely. More details can be found here.If Wanesy Management Center licenses are not purchased, then hardware maintenance is recommended if support through Kerlink is desired.

All support services by Kerlink or ime mobile solutions beyond the hardware warranty are chargeable without a maintenance agreement.

You can find all relevant information concerning Kerlink Helium Hotspot setup, onboarding and troubleshooting on this Kerlink Helium Wiki page.

KERLINK HELIUM WIKI

You can access Gateway information on the web portal:

HELIUM-ONBOARDING.KERLINK.COM

Hier finden Sie auch einige Informationen zur Fehlerbehebung:

HELIUM-ONBOARDING.KERLINK.COM/TROUBLESHOOTING

 


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