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RMA/Rücksendeverfahren


1. Please try to troubleshoot through our support first
https://www.ime.de/support/

2. If this is unsuccessful. please send the defective product with
  • RMA number = ticket number from support. Ohne Support Ticket beachten Sie bitte Punk 3.
  • the invoice number from the purchase with us
to:
ime mobile solutions GmbH
"RMA"
Ringstr. 19
66538 Neunkirchen

The processing time is approx. 7-14 working days. If a forwarding to the manufacturer is necessary, we will inform you about the further processing time.

3. Return of goods without support ticket
If the goods are not defective, we charge an inspection fee of 20.00 ¤ plus VAT.

4. Goodwill returns 
In the case of approved goodwill returns for credit, the fee for restocking is 5% of the value of the goods, but at least 20.00 ¤ plus VAT.

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