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RMA/Rücksendeverfahren


1. Please try to get a troubleshooting via our support first. In many cases, this can save you having to send it in.
https://www.ime.de/support/

2. If this is unsuccessful. please send the defective product with
  • RMA number = ticket number from support. Without support ticket please note point 3.
  • the invoice number from the purchase with us
to:
ime mobile solutions GmbH
"RMA"
Ringstr. 19
66538 Neunkirchen

The processing time is approx. 7-14 working days. If a forwarding to the manufacturer is necessary, we will inform you about the further processing time. If no fault can be detected, we charge a flat rate inspection fee of 20.00 ¤ plus VAT plus any NTF costs by the manufacturer. For chargeable repairs, you will receive a cost estimate.

3. Return of goods without support ticket
If the goods are not defective, we charge a flat rate inspection fee of ¤ 20.00 plus VAT plus any NTF costs by the manufacturer.

4. Goodwill returns 
In the case of approved goodwill returns for credit, the fee for restocking is 5% of the value of the goods, but at least 20.00 ¤ plus VAT.

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