Remote Support

Sometimes, during the implementation of a solution, smaller or larger issues may arise. Of course, you can study the manufacturer’s manuals and documents to find solutions. All necessary links and information can be found in our shop and at support.ime.de.

However, you might sometimes need a bit more support or wish to start your project more quickly. For this, we offer various support services for products and solutions from our portfolio, including:

• Introduction and support for platforms like Wanesy, RMS, and SmartNet VPN
• Pre-configuration and configuration of hardware and software
• Inspection and maintenance of hardware sent to ime
• Creation of simple rules and automations in platforms

Visit our shop or support page to learn more about our comprehensive support services and find the best solutions for your projects.