Settings
Shipping country
Languages
Your wishlist is empty.
You do not have any products in your shopping cart yet.
Quick purchase

Please enter the article no.

RMA/Returns procedure


1. Please try to get a troubleshooting via our support first. In many cases, this can save you having to send it in.
https://www.ime.de/support/

2. If this is unsuccessful, please send the defective product with
  • RMA number = ticket number from support. Without support ticket please note point 3.
  • the invoice number from the purchase with us
to:
ime mobile solutions GmbH
"RMA"
Ringstr. 19
66538 Neunkirchen

The processing time is approx. 7-14 working days. If a forwarding to the manufacturer is necessary, we will inform you about the further processing time. If no fault can be detected, we charge a flat rate inspection fee of 50.00 ¤ plus VAT plus any NTF costs by the manufacturer when sending the return to you. For chargeable repairs, you will receive a cost estimate.

Hersteller-Informationen gemäß § 19a ElektroG3

3. Return of goods without support ticket
If the goods are not defective, we charge a flat rate inspection fee of ¤ 50.00 plus VAT plus any NTF costs by the manufacturer.

4. Goodwill returns 
In the case of approved goodwill returns for credit, the fee for restocking is 10% of the value of the goods, but at least 50.00 ¤ plus VAT.
Adeunis
Advantech
Amit
Aqua-Scope
Bosch Connected Devices
Celerway
Dycon
ELSYS
h2n
Honeywell
ITalks
Kerlink
mcf88/enginko
MClimate
Milesight
nke Watteco
Panorama Antennas Ltd
Poynting
QuWireless
Siretta
SmartNetVPN
Tekelek
Teltonika
Subscribe to our newsletter
Free know-how, exciting customer stories and product news by e-mail
We only send 1-3 newsletters per month. If you are not interested anymore in receiving further newsletters, you can unsubscribe here or in your customer account.